Shipping Confirmation
Once your order is dispatched, we'll send you an email notification. If you don't receive it within 15 minutes, please check your spam/junk folder or refresh your email. For any issues, don't hesitate to email us at support@WickWaxCO.com.
Loss in Transit
WickWaxCO.com cannot be held responsible for items lost after mailing. If you encounter any issues, please contact us, and we'll assist you as best as we can. A few tips:
- Double-check your provided address for accuracy.
- Look around your entrance or gate for the parcel.
- Check with your nearest post office in case the parcel is held there.
Shipping Address
Please confirm your shipping address and contact details before finalizing your order. If a package is returned due to an incorrect address, additional shipping fees will be required.
Refund Policy
Damaged or Incorrect Items
If you receive a damaged or incorrect item, email us at [Your Contact Email] with your order number and a photo of the item. We may request you to send the item back, with postage reimbursed by us. Products must be returned in their original condition. If the correct item is out of stock, we’ll inform you about restocking or issue a credit refund.
Refunds & Exchanges
We handle refunds and exchanges by issuing a credit refund for use on your next purchase. For exchanges, ensure the item is in its original condition and packaging. If you're unsatisfied with your purchase, please contact us directly. We assess refund requests on a case-by-case basis, aiming to find the best solution together.
Refund Policy
At WickWaxCO.com, we value your satisfaction and offer a 7-day return policy. This means you have 7 days after receiving your item to request a return.
Eligibility for Return: To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Starting a Return: To initiate a return, please contact us at support@WickWaxCO.com. Items sent back to us without first requesting a return will not be accepted.
Damages and Issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.
Exceptions/Non-Returnable Items: Certain types of items cannot be returned, such as perishable goods, custom products (like special orders or personalized items), and personal care goods (like beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have questions or concerns about your specific item, please get in touch.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges: The fastest way to get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.
Refunds: We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@WickWaxCO.com.
